Terms of Use

Last updated: 5 July 2026 Effective from: 5 July 2026

1. About these Terms

These Terms of Use ("Terms") govern your use of:

the bob-o-job website at www.bob-o-job.com (the "Website")
the bob-o-job customer mobile app (the "Customer App")
the bob-o-job jobber mobile app (the "Jobber App")
any related services, features, or content offered by us

(together, the "Platform").

By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, you must not use the Platform.

When you tap or click to accept these Terms, tick a box indicating your agreement, or otherwise accept them electronically, that acceptance has the same legal effect as a handwritten signature.

In these Terms: a "Business Day" means any day other than a Saturday, Sunday, or public holiday in England and Wales; and the "underlying services" means the services a Jobber provides to a Customer (such as cleaning, gardening, or handyman work), as distinct from the Platform that we provide.

1.1 Related documents

These Terms apply alongside the following, which form part of your agreement with us:

Privacy Policy — how we handle your personal data
Cookie Policy
Acceptable Use Policy — what you can and cannot do on the Platform
Community Guidelines

If you are a Customer (someone who posts jobs and hires Jobbers), the Customer Terms also apply.

If you are a Jobber (someone who offers services through the Platform), the Jobber Terms also apply.

Where these Terms conflict with the Customer Terms or Jobber Terms, the more specific document prevails for that user type.

2. Who we are

BOB O JOB LTD ("bob-o-job", "we", "us", "our") is a company registered in England and Wales.

Company number: 17231669
Registered office: Brooms Farm, Upwick Green, Ware, Hertfordshire, SG11 2JX
General contact: hello@bob-o-job.com
Legal contact: legal@bob-o-job.com

bob-o-job operates the Platform, which connects Customers with independent Jobbers offering local services in the categories of cleaning, gardening, handyman work, dog-walking, general tasks, and events/hospitality.

3. The role of bob-o-job

3.1 We are an intermediary

bob-o-job provides a platform that enables Customers and Jobbers to find each other and enter into service contracts directly. We are not a party to any service contract between a Customer and a Jobber. We do not provide the underlying services ourselves.

This means:

Jobbers are independent self-employed providers. They are not our employees, workers, or agents.
The contract for any service booked through the Platform is between the Customer and the Jobber.
We facilitate matching, communication, payment processing, and dispute mediation, but we do not perform, supervise, manage, or guarantee the underlying services.

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between bob-o-job and any Jobber or Customer, except for the limited payment-collection agency described in Section 6.3.

3.1a When a service contract is formed

A binding service contract between a Customer and a Jobber is formed when the Jobber accepts the Customer's job through the Platform, on the terms set out in the job posting (price, location, timing, and scope) as they stand at the point of acceptance. We are not a party to that contract.

3.2 What we do provide

Matching and discovery — connecting Customers with eligible Jobbers based on location, category, availability, and other factors
Payment processing — through our payment processor Stripe. Payment is authorised when a job is booked and the funds are held by Stripe — not by us — until the job is completed, cancelled, or resolved through a dispute. bob-o-job does not itself hold client money.
Identity verification — through Stripe Identity, to confirm Jobber identities
Communication tools — in-app messaging between Customers and Jobbers
Trust and safety features — check-in codes, before/after photos, ratings, reviews
Dispute mediation — assisting Customers and Jobbers in resolving disagreements (see Section 14)
Customer support — for issues relating to the Platform itself

3.3 What we do not do

We do not employ, manage, supervise, train, or direct Jobbers.
We do not warrant the quality, safety, legality, timeliness, or accuracy of any service provided by a Jobber.
We do not guarantee that any particular job will be accepted by a Jobber, or that any particular Jobber will receive job offers.
We do not set prices. Customers set the price they are willing to pay; Jobbers decide whether to accept.
We do not provide, arrange, or verify insurance for Jobbers or Customers unless we expressly state otherwise. Each is responsible for their own — see the Jobber Terms and Customer Terms for details.

4. Eligibility

To use the Platform you must:

be at least 18 years old
be capable of forming a legally binding contract under the law of your country of residence
not be barred from using the Platform under applicable law
not have been previously banned or suspended from the Platform unless we have expressly reinstated you

The Platform is currently intended for use by people located in the United Kingdom. We do not target users outside the UK and the Platform may not function correctly outside it.

4.1 Sanctions and trade controls

You must not use the Platform if you are named on, or owned or controlled by a person named on, any applicable sanctions list (including UK, EU, UN, or US lists), or if you are located in a country or territory subject to comprehensive sanctions. You are responsible for complying with all sanctions, export-control, and trade-control laws that apply to you. We may suspend, restrict, or terminate your access where we reasonably consider it necessary to comply with those laws.

5. Your account

5.1 Creating an account

To use most features of the Platform you must create an account. You agree to:

provide accurate, current, and complete information
keep your account information up to date
keep your password and credentials secure
not share your account with anyone else
notify us immediately at security@bob-o-job.com if you suspect unauthorised use of your account

You are responsible for all activity under your account.

5.2 Account types

The Platform supports:

Customer accounts — for posting jobs and hiring Jobbers
Jobber accounts — for offering services. Jobber accounts require additional verification, including identity verification and approval, before becoming active.
Business accounts — for businesses posting jobs at scale. Different terms may apply; contact business@bob-o-job.com.

You may hold both a Customer and a Jobber account, but you must use each only for its intended purpose.

5.3 Email verification

You must verify your email address before you can use most features of the Platform. Unverified accounts cannot post jobs, accept jobs, send messages, or make payments.

5.4 Suspension and termination by us

Where reasonably necessary to protect other users, to comply with the law, or to protect the Platform, we may suspend, restrict, or terminate your account, and remove any content you have posted, if:

you breach these Terms, the Customer Terms, the Jobber Terms, the Acceptable Use Policy, or the Community Guidelines
we suspect fraud, money laundering, or other illegal activity
we are required to do so by law or by a competent authority
your continued use poses a risk to other users, to us, or to third parties
you have not used your account for an extended period (we will notify you first)
we cease to offer the Platform or the relevant feature

We will act reasonably and proportionately when exercising these rights. Where reasonably practicable, we will give you notice and an opportunity to address the issue. In cases of serious breach, fraud, or safety risk we may act without prior notice.

5.5 Closing your account

You may close your account at any time through your account settings or by emailing privacy@bob-o-job.com. Closure does not affect:

jobs in progress, which must be completed or formally cancelled first
amounts owed by or to you
our right to retain certain information for legal, accounting, or dispute-resolution purposes (see the Privacy Policy)

5.6 Account recovery

Before restoring access to a suspended, locked, or recovered account, we may require you to verify your identity (for example, by re-confirming account details or completing identity verification). This protects your account and other users against unauthorised access.

5.7 Reporting a security issue

If you believe you have found a security vulnerability in the Platform, please report it to security@bob-o-job.com and give us a reasonable opportunity to investigate and fix it before disclosing it publicly. We investigate good-faith reports and will not pursue action against researchers who act responsibly. You must not access, alter, or delete data that is not yours, degrade the service for others, or use any vulnerability beyond what is necessary to demonstrate it.

6. Fees and payments

6.1 How pricing works

For each job, the Customer decides the price they are willing to pay. The Platform may suggest a price based on similar jobs, but the final price is the Customer's decision.

Jobbers receive the offered job and decide whether to accept at that price. Jobbers are under no obligation to accept any job.

6.2 Service fees

We charge a service fee for the operation of the Platform. The service fee is included in the job price the Customer sets (it is not added on top of that price) and is reflected in the payout figures Jobbers see before accepting a job; it is not itemised as a separate line. In addition, a card payment-processing fee is added on top of the job price and shown to Customers at checkout before they confirm — see the Customer Terms for detail. We may change our service fees from time to time. Changes will not affect jobs that have already been accepted at the point the change takes effect.

6.3 Payment processor and payment collection

Payments are processed by Stripe Payments Europe Limited and its affiliates. By using the Platform you accept Stripe's terms available at https://stripe.com/legal. Stripe acts as an independent data controller for the payment and identity-verification data it processes, under its own privacy policy (https://stripe.com/privacy) — see our Privacy Policy for how this fits with our own processing.

For each job, bob-o-job (through Stripe) collects the payment from the Customer on the Jobber's behalf, as the Jobber's limited payment-collection agent. This means that once a Customer has paid the amount due for a job through the Platform, the Customer's payment obligation to the Jobber for that job is discharged — even if an amount is subsequently not remitted to the Jobber, that is a matter between the Jobber and us, not a claim against the Customer. This appointment is limited to collecting and remitting payment; it does not make us the Jobber's agent for any other purpose.

6.4 Currency

All amounts on the Platform are in pounds sterling (£ GBP) unless otherwise stated.

6.5 Refunds and cancellations

Cancellation entitlements and refund rules are set out in the Cancellation & Refund Policy and in the Customer Terms and Jobber Terms.

Where you are a consumer booking a service that begins within the statutory cancellation period, your statutory right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 may not apply once the service has begun with your express request and acknowledgement. How this works, and the consent you give at checkout, are explained in the Cancellation & Refund Policy (Section 3.5). This does not affect your other statutory rights.

6.6 Chargebacks

If you believe a payment is wrong, use our dispute process (Section 14) or contact us before asking your bank or card issuer to reverse a charge. Raising a chargeback for a payment that is in fact due — or doing so fraudulently or in bad faith — may result in suspension of your account and recovery of the amount (and any resulting costs) as a debt. We will provide transaction records to your card issuer where a chargeback is disputed.

6.7 Tax

Jobbers are solely responsible for their own income tax, National Insurance contributions, and VAT (where applicable) on what they earn through the Platform, and for any registrations and returns required. See the Jobber Terms for detail, including our reporting obligations to HMRC under the digital-platform reporting rules.

7. Content on the Platform

7.1 Your content

You retain ownership of content you post on the Platform — including job descriptions, photos, messages, reviews, profile information, and other materials ("Your Content").

By posting Your Content, you grant us a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, reproduce, modify (for formatting purposes), display, and distribute Your Content for the purpose of operating, providing, and promoting the Platform. This licence ends when you delete the relevant content or close your account, except:

where the content has been shared with another user (e.g. a message to a Jobber) — that user's copy may persist
where we are required to retain it for legal, dispute, or safety reasons
where it has been incorporated into anonymised, aggregated data that no longer identifies you

7.2 You are responsible for Your Content

You warrant that Your Content:

is accurate and not misleading
does not infringe any third party's intellectual property, privacy, or other rights
does not breach the Acceptable Use Policy or applicable law
(for photos) was lawfully taken by you or you have permission to use it

7.3 Reviews and ratings

Reviews must be honest, based on actual experience, and free of personal attacks, discriminatory language, or anything that would breach the Acceptable Use Policy. We may remove reviews where reasonably necessary because they breach these rules. We do not edit reviews to change their substance.

7.4 Our content

The Platform itself — including the underlying software, design, branding, logos, text, and graphics not posted by users — is owned by us or our licensors and is protected by copyright, trade marks, and other intellectual property laws. You may not copy, reproduce, modify, distribute, or create derivative works of it without our written permission, except as permitted by law.

7.5 Removal and reporting infringing content

We may remove any content from the Platform where reasonably necessary, including content that breaches these Terms, the Acceptable Use Policy, or applicable law, or that is reported to us.

If you are a rights-holder and believe content on the Platform infringes your intellectual property (for example, copyright or trade marks), you can report it through our IP Notice & Takedown procedure (see the IP Notice & Takedown page in our legal hub), which explains what information to include and how we handle notices and counter-notices.

8. Acceptable use

You must comply with our Acceptable Use Policy. In summary, you must not:

use the Platform to facilitate fraud, illegal activity, or harm
circumvent payments by contracting off-platform
harass, threaten, discriminate against, or impersonate others
post content that is unlawful, defamatory, obscene, or infringing
attempt to interfere with, disrupt, or compromise the Platform's security
use automated tools to scrape, harvest, or extract data from the Platform
create multiple accounts to evade restrictions
misrepresent your identity, qualifications, or eligibility to work in the UK

Breach of the Acceptable Use Policy may result in suspension or termination of your account and, where appropriate, referral to law enforcement.

9. Mobile apps

9.1 Licence to use

We grant you a personal, limited, non-exclusive, non-transferable, revocable licence to install and use the Customer App or Jobber App on a device you own or control, for your personal use, subject to these Terms.

9.2 App store terms

The apps are made available through the Apple App Store and Google Play. Your use of the apps is also governed by the terms of the store from which you downloaded them. In the event of a conflict between these Terms and the store's terms, the store's terms apply only to the extent required by the store.

9.3 Apple-specific terms

Where you download the app from the Apple App Store, the following apply:

These Terms are between you and bob-o-job, not Apple. Apple is not responsible for the app or its content.
Apple has no obligation to provide maintenance or support for the app.
In the event the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any). To the maximum extent permitted by law, Apple has no other warranty obligation.
bob-o-job (not Apple) is responsible for addressing any claims by you or a third party relating to the app.
Apple and its subsidiaries are third-party beneficiaries of these Terms with the right to enforce them against you.

9.4 Updates

We may release updates to the apps at any time. Some updates may be required for the app to continue functioning. We are not obliged to support older versions.

9.5 Permissions

The apps may request permissions on your device — for example, access to your location, camera, photos, push notifications, or contacts. These permissions are required for certain features to work. You can manage permissions in your device settings; refusing permissions may prevent some features from working.

10. Push notifications, email, and SMS

By creating an account you agree that we may send you communications relating to your use of the Platform — including transactional emails, push notifications, and (where you have provided a phone number) SMS messages relating to bookings, payments, security, and disputes. You cannot opt out of essential transactional communications while you have an active account.

Marketing communications are only sent with your consent and you may unsubscribe at any time.

11. Availability of the Platform

We aim to keep the Platform available at all times, but we do not guarantee uninterrupted availability. The Platform may be unavailable for:

planned maintenance
unplanned outages or technical issues
circumstances outside our reasonable control (including issues affecting our processors, hosts, or other third parties on whom we depend)

We are not liable for losses arising from temporary unavailability of the Platform.

We may modify, suspend, or discontinue any feature of the Platform at any time. Where reasonably practicable we will give notice.

11.1 Beta and experimental features

We may offer features labelled as beta, preview, trial, or experimental. These are provided "as is", may change or be withdrawn at any time, and may be less reliable than the rest of the Platform. To the extent permitted by law (and without affecting your statutory rights as a consumer), we give no warranties in relation to them.

11.2 Events outside our control (force majeure)

We are not liable for any delay in performing, or failure to perform, our obligations under these Terms that is caused by an event outside our reasonable control — including natural disasters, extreme weather, fire, flood, epidemic or pandemic, strikes or other industrial action, war or terrorism, civil unrest, failure of utilities, internet or telecommunications networks, cyber-attacks, acts of government or regulators, or the failure of third parties on whom we depend (such as our payment processor, hosting, or mapping providers). Where such an event occurs, our affected obligations are suspended for its duration; if it continues for a significant period, either of us may close the account for affected services. This clause does not affect payments already due or your statutory rights.

12. Third-party links and integrations

The Platform may contain links to third-party websites or integrate with third-party services (for example, Mapbox for mapping, Stripe for payments). We are not responsible for the content, security, or practices of third parties. Use of third-party services is governed by those parties' terms.

13. Disclaimers and limitations of liability

13.1 Nothing excludes liability for…

Nothing in these Terms limits or excludes our liability for:

death or personal injury caused by our negligence
fraud or fraudulent misrepresentation
any other liability that cannot be limited or excluded under English law
consumer rights that cannot lawfully be excluded under the Consumer Rights Act 2015 or other consumer protection legislation

13.2 We are not responsible for…

Subject to Section 13.1, we are not liable for:

the acts, omissions, or quality of work of any Jobber or Customer
losses arising from disputes between Customers and Jobbers
losses arising from inaccurate or misleading content posted by users
losses you suffer from your decision to accept (as a Jobber) or to book (as a Customer) a particular job
losses arising from unauthorised access to your account caused by your failure to keep credentials secure
indirect, consequential, special, or punitive losses
loss of profit, loss of business, loss of goodwill, or loss of data

13.3 Cap on liability

Subject to Section 13.1, our total liability to you arising out of or in connection with the Platform, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, is capped at the greater of:

£500, or
the total service fees paid by or to you in the 12 months immediately preceding the event giving rise to the liability.

13.4 Consumer rights

If you are a consumer, this Section 13 applies subject to your statutory rights, which are not affected.

14. Disputes between users

bob-o-job is not responsible for disputes between Customers and Jobbers, but provides a mediation service.

If a dispute arises:

Try to resolve it directly with the other user first, through the Platform's messaging.
If that fails, raise a dispute through the Platform (the "Open Dispute" function in your job history).
We will review the dispute, may request evidence (photos, messages, location data), and will issue an outcome — including any refund or payout adjustment — reasonably and taking into account the available evidence.
Our outcome is intended to be fair to both parties but is not legally binding on either of you. You retain your right to bring legal action.
For disputes about platform fees, payouts, or our own conduct, contact legal@bob-o-job.com.

Customers and Jobbers also retain the right to bring claims through:

the UK courts (small claims, county court, etc.)
the Money Claim Online service for small monetary disputes (https://www.gov.uk/make-money-claim)

Alternative Dispute Resolution (ADR)

We do not currently use a certified Alternative Dispute Resolution (ADR) provider. ADR is voluntary for our sector and we are not obliged to appoint one. If we have not been able to resolve your complaint through the process above and you remain dissatisfied, we will tell you in writing whether we are willing to use ADR for your complaint and, if we are, the name and website of the ADR provider we propose. Using ADR is not mandatory and does not affect your right to bring a claim in the courts. If this position changes, we will update these Terms and name the provider here.

15. Changes to these Terms

We may change these Terms from time to time. When we do, we will:

update the "Last updated" date at the top
notify account holders by email or in-app message if the changes are material (for example, changes to fees, liability, or your rights)
give reasonable notice before material changes take effect

Continued use of the Platform after a change means you accept the updated Terms. If you do not accept a change, you must stop using the Platform and may close your account.

16. Notices

Notices to you will be sent to the latest email address on your account, or shown in-app. A notice sent this way is treated as received by you unless we become aware that it has not been delivered. Please keep your contact details up to date, as we rely on them to reach you.

Notices to us must be sent to legal@bob-o-job.com or by post to our registered office address.

17. Transfer of rights

We may transfer our rights and obligations under these Terms to any other company within our group or to a third party (for example, in connection with a sale or restructuring). We will tell you if this happens. The transfer will not affect your rights.

You may not transfer your rights or obligations under these Terms without our written consent.

18. Third-party rights

A person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these Terms, except that Apple Inc. and its subsidiaries may enforce Section 9.3 against you.

19. Entire agreement

These Terms, together with the documents listed in Section 1.1 and (if applicable) the Customer Terms or Jobber Terms, form the entire agreement between you and us regarding your use of the Platform. They supersede any prior agreement on the same subject.

If any provision of these Terms is held to be invalid, illegal, or unenforceable, it will be modified to the minimum extent necessary to make it valid and enforceable. If it cannot be so modified, it will be treated as removed, and the remaining provisions will continue in full effect.

Our failure to enforce a provision is not a waiver of our right to enforce it later.

20. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales.

You agree that the courts of England and Wales have exclusive jurisdiction to resolve any dispute arising out of or in connection with these Terms, except that:

if you are a consumer resident in another part of the UK or the EU, you may also bring proceedings in the courts of your country of residence
nothing prevents us from seeking injunctive relief in any jurisdiction to protect our rights

Nothing in this Section affects any mandatory consumer-protection rights or protections available to you under the law of your country of residence.

21. Contact

For questions about these Terms:

Email: legal@bob-o-job.com
Post: BOB O JOB LTD, Brooms Farm, Upwick Green, Ware, Hertfordshire, SG11 2JX

For account, billing, or service issues: hello@bob-o-job.com. For privacy: privacy@bob-o-job.com. For security concerns: security@bob-o-job.com.