Terms of Use

Last updated: 21 May 2026 Effective from: [LAUNCH DATE — update at go-live]

DRAFT — assumptions to confirm before publishing

Legal entity: BOB O JOB LTD, a UK company registered in England and Wales. Replace placeholders with the actual entity name, company number, and registered address.

Governing law: England and Wales. Exclusive jurisdiction of the courts of England and Wales (subject to consumer rights to bring claims in their home jurisdiction where mandatory).

bob-o-job is an intermediary platform — not a service provider, not the employer of Jobbers, and not a party to the service contract between Customer and Jobber.

Pricing model: the Customer sets the price they are willing to pay for a job (the Platform may suggest a price, but the Customer makes the final decision). The Jobber decides whether to accept jobs at the offered price.

This is the umbrella document. It applies to anyone using the Website or apps. Customers and Jobbers are additionally bound by their respective specific terms (Customer Terms, Jobber Terms).

Consumer rights under the Consumer Rights Act 2015 are preserved — nothing in this document may exclude or limit them where they apply.

Apple App Store and Google Play terms apply in addition to ours where the apps are downloaded from those stores.

1. About these Terms

These Terms of Use ("Terms") govern your use of:

the bob-o-job website at www.bob-o-job.com (the "Website")
the bob-o-job customer mobile app (the "Customer App")
the bob-o-job jobber mobile app (the "Jobber App")
any related services, features, or content offered by us

(together, the "Platform").

By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, you must not use the Platform.

1.1 Related documents

These Terms apply alongside the following, which form part of your agreement with us:

Privacy Policy — how we handle your personal data
Cookie Policy
Acceptable Use Policy — what you can and can't do on the Platform
Community Guidelines

If you are a Customer (someone who posts jobs and hires Jobbers), the Customer Terms also apply.

If you are a Jobber (someone who offers services through the Platform), the Jobber Terms also apply.

Where these Terms conflict with the Customer Terms or Jobber Terms, the more specific document prevails for that user type.

2. Who we are

BOB O JOB LTD ("bob-o-job", "we", "us", "our") is a company registered in England and Wales.

Company number: [Companies House number]
Registered office: [Registered office address]
General contact: hello@bob-o-job.com
Legal contact: legal@bob-o-job.com

bob-o-job operates the Platform, which connects Customers with independent Jobbers offering local services in the categories of cleaning, gardening, handyman work, dog-walking, general tasks, and events/hospitality.

3. The role of bob-o-job

3.1 We are an intermediary

bob-o-job provides a platform that enables Customers and Jobbers to find each other and enter into service contracts directly. We are not a party to any service contract between a Customer and a Jobber. We do not provide the underlying services ourselves.

This means:

Jobbers are independent self-employed providers. They are not our employees, workers, or agents.
The contract for any service booked through the Platform is between the Customer and the Jobber.
We facilitate matching, communication, payment processing, and dispute mediation, but we do not perform, supervise, manage, or guarantee the underlying services.

3.2 What we do provide

Matching and discovery — connecting Customers with eligible Jobbers based on location, category, availability, and other factors
Payment processing — through our payment processor Stripe, including holding funds in escrow until job completion
Identity verification — through Stripe Identity, to confirm Jobber identities
Communication tools — in-app messaging between Customers and Jobbers
Trust and safety features — check-in codes, before/after photos, ratings, reviews
Dispute mediation — assisting Customers and Jobbers in resolving disagreements (see Section 14)
Customer support — for issues relating to the Platform itself

3.3 What we do not do

We do not employ, manage, supervise, train, or direct Jobbers.
We do not warrant the quality, safety, legality, timeliness, or accuracy of any service provided by a Jobber.
We do not guarantee that any particular job will be accepted by a Jobber, or that any particular Jobber will receive job offers.
We do not set prices. Customers set the price they are willing to pay; Jobbers decide whether to accept.
We do not provide insurance for Jobbers or Customers. Each is responsible for their own — see the Jobber Terms and Customer Terms for details.

4. Eligibility

To use the Platform you must:

be at least 18 years old
be capable of forming a legally binding contract under the law of your country of residence
not be barred from using the Platform under applicable law (e.g. UK sanctions lists)
not have been previously banned or suspended from the Platform unless we have expressly reinstated you

The Platform is currently intended for use by people located in the United Kingdom. We do not target users outside the UK and the Platform may not function correctly outside it.

5. Your account

5.1 Creating an account

To use most features of the Platform you must create an account. You agree to:

provide accurate, current, and complete information
keep your account information up to date
keep your password and credentials secure
not share your account with anyone else
notify us immediately at security@bob-o-job.com if you suspect unauthorised use of your account

You are responsible for all activity under your account.

5.2 Account types

The Platform supports:

Customer accounts — for posting jobs and hiring Jobbers
Jobber accounts — for offering services. Jobber accounts require additional verification, including identity verification and approval, before becoming active.
Business accounts — for businesses posting jobs at scale. Different terms may apply; contact business@bob-o-job.com.

You may hold both a Customer and a Jobber account, but you must use each only for its intended purpose.

5.3 Email verification

You must verify your email address before you can use most features of the Platform. Unverified accounts cannot post jobs, accept jobs, send messages, or make payments.

5.4 Suspension and termination by us

We may suspend, restrict, or terminate your account, and remove any content you have posted, if:

you breach these Terms, the Customer Terms, the Jobber Terms, the Acceptable Use Policy, or the Community Guidelines
we suspect fraud, money laundering, or other illegal activity
we are required to do so by law or by a competent authority
your continued use poses a risk to other users, to us, or to third parties
you have not used your account for an extended period (we will notify you first)
we cease to offer the Platform or the relevant feature

Where reasonably practicable, we will give you notice and an opportunity to address the issue. In cases of serious breach, fraud, or safety risk we may act without prior notice.

5.5 Closing your account

You may close your account at any time through your account settings or by emailing privacy@bob-o-job.com. Closure does not affect:

jobs in progress, which must be completed or formally cancelled first
amounts owed by or to you
our right to retain certain information for legal, accounting, or dispute-resolution purposes (see the Privacy Policy)

6. Fees and payments

6.1 How pricing works

For each job, the Customer decides the price they are willing to pay. The Platform may suggest a price based on similar jobs, but the final price is the Customer's decision.

Jobbers receive the offered job and decide whether to accept at that price. Jobbers are under no obligation to accept any job.

6.2 Service fees

We charge service fees for the operation of the Platform. Service fees are included in the amounts you see at booking (for Customers) and in payout figures (for Jobbers); they are not separately itemised. We may change our service fees from time to time. Changes will not affect jobs that have already been accepted at the point the change takes effect.

6.3 Payment processor

Payments are processed by Stripe Payments Europe Limited and its affiliates. By using the Platform you accept Stripe's terms available at https://stripe.com/legal.

6.4 Currency

All amounts on the Platform are in pounds sterling (£ GBP) unless otherwise stated.

6.5 Refunds and cancellations

Cancellation entitlements and refund rules are set out in the Cancellation & Refund Policy and in the Customer Terms and Jobber Terms.

7. Content on the Platform

7.1 Your content

You retain ownership of content you post on the Platform — including job descriptions, photos, messages, reviews, profile information, and other materials ("Your Content").

By posting Your Content, you grant us a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, reproduce, modify (for formatting purposes), display, and distribute Your Content for the purpose of operating, providing, and promoting the Platform. This licence ends when you delete the relevant content or close your account, except:

where the content has been shared with another user (e.g. a message to a Jobber) — that user's copy may persist
where we are required to retain it for legal, dispute, or safety reasons
where it has been incorporated into anonymised, aggregated data that no longer identifies you

7.2 You are responsible for Your Content

You warrant that Your Content:

is accurate and not misleading
does not infringe any third party's intellectual property, privacy, or other rights
does not breach the Acceptable Use Policy or applicable law
(for photos) was lawfully taken by you or you have permission to use it

7.3 Reviews and ratings

Reviews must be honest, based on actual experience, and free of personal attacks, discriminatory language, or anything that would breach the Acceptable Use Policy. We may remove reviews that breach these rules. We do not edit reviews to change their substance.

7.4 Our content

The Platform itself — including the underlying software, design, branding, logos, text, and graphics not posted by users — is owned by us or our licensors and is protected by copyright, trade marks, and other intellectual property laws. You may not copy, reproduce, modify, distribute, or create derivative works of it without our written permission, except as permitted by law.

7.5 Removal

We may remove any content from the Platform at our reasonable discretion, including content that breaches these Terms, the Acceptable Use Policy, or applicable law, or that is reported through our Notice and Takedown Policy.

8. Acceptable use

You must comply with our Acceptable Use Policy. In summary, you must not:

use the Platform to facilitate fraud, illegal activity, or harm
circumvent payments by contracting off-platform
harass, threaten, discriminate against, or impersonate others
post content that is unlawful, defamatory, obscene, or infringing
attempt to interfere with, disrupt, or compromise the Platform's security
use automated tools to scrape, harvest, or extract data from the Platform
create multiple accounts to evade restrictions
misrepresent your identity, qualifications, or eligibility to work in the UK

Breach of the Acceptable Use Policy may result in suspension or termination of your account and, where appropriate, referral to law enforcement.

9. Mobile apps

9.1 Licence to use

We grant you a personal, limited, non-exclusive, non-transferable, revocable licence to install and use the Customer App or Jobber App on a device you own or control, for your personal use, subject to these Terms.

9.2 App store terms

The apps are made available through the Apple App Store and Google Play. Your use of the apps is also governed by the terms of the store from which you downloaded them. In the event of a conflict between these Terms and the store's terms, the store's terms apply only to the extent required by the store.

9.3 Apple-specific terms

Where you download the app from the Apple App Store, the following apply:

These Terms are between you and bob-o-job, not Apple. Apple is not responsible for the app or its content.
Apple has no obligation to provide maintenance or support for the app.
In the event the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any). To the maximum extent permitted by law, Apple has no other warranty obligation.
bob-o-job (not Apple) is responsible for addressing any claims by you or a third party relating to the app.
Apple and its subsidiaries are third-party beneficiaries of these Terms with the right to enforce them against you.

9.4 Updates

We may release updates to the apps at any time. Some updates may be required for the app to continue functioning. We are not obliged to support older versions.

9.5 Permissions

The apps may request permissions on your device — for example, access to your location, camera, photos, push notifications, or contacts. These permissions are required for certain features to work. You can manage permissions in your device settings; refusing permissions may prevent some features from working.

10. Push notifications, email, and SMS

By creating an account you agree that we may send you communications relating to your use of the Platform — including transactional emails, push notifications, and (where you have provided a phone number) SMS messages relating to bookings, payments, security, and disputes. You cannot opt out of essential transactional communications while you have an active account.

Marketing communications are only sent with your consent and you may unsubscribe at any time.

11. Availability of the Platform

We aim to keep the Platform available at all times, but we do not guarantee uninterrupted availability. The Platform may be unavailable for:

planned maintenance
unplanned outages or technical issues
circumstances outside our reasonable control (including issues affecting our processors, hosts, or other third parties on whom we depend)

We are not liable for losses arising from temporary unavailability of the Platform.

We may modify, suspend, or discontinue any feature of the Platform at any time. Where reasonably practicable we will give notice.

12. Third-party links and integrations

The Platform may contain links to third-party websites or integrate with third-party services (for example, Mapbox for mapping, Stripe for payments). We are not responsible for the content, security, or practices of third parties. Use of third-party services is governed by those parties' terms.

13. Disclaimers and limitations of liability

13.1 Nothing excludes liability for…

Nothing in these Terms limits or excludes our liability for:

death or personal injury caused by our negligence
fraud or fraudulent misrepresentation
any other liability that cannot be limited or excluded under English law
consumer rights that cannot lawfully be excluded under the Consumer Rights Act 2015 or other consumer protection legislation

13.2 We are not responsible for…

Subject to Section 13.1, we are not liable for:

the acts, omissions, or quality of work of any Jobber or Customer
losses arising from disputes between Customers and Jobbers
losses arising from inaccurate or misleading content posted by users
losses you suffer from your decision to accept (as a Jobber) or to book (as a Customer) a particular job
losses arising from unauthorised access to your account caused by your failure to keep credentials secure
indirect, consequential, special, or punitive losses
loss of profit, loss of business, loss of goodwill, or loss of data

13.3 Cap on liability

Subject to Section 13.1, our total liability to you arising out of or in connection with the Platform, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, is capped at the greater of:

£100, or
the total service fees paid by or to you in the 12 months immediately preceding the event giving rise to the liability.

13.4 Consumer rights

If you are a consumer, this Section 13 applies subject to your statutory rights, which are not affected.

14. Disputes between users

bob-o-job is not responsible for disputes between Customers and Jobbers, but provides a mediation service.

If a dispute arises:

Try to resolve it directly with the other user first, through the Platform's messaging.
If that fails, raise a dispute through the Platform (the "Open Dispute" function in your job history).
We will review the dispute, may request evidence (photos, messages, location data), and will issue an outcome — including any refund or payout adjustment — at our reasonable discretion.
Our outcome is intended to be fair to both parties but is not legally binding on either of you. You retain your right to bring legal action.
For disputes about platform fees, payouts, or our own conduct, contact legal@bob-o-job.com.

Customers and Jobbers also retain the right to bring claims through:

the UK courts (small claims, county court, etc.)
the Money Claim Online service for small monetary disputes (https://www.gov.uk/make-money-claim)
the relevant Alternative Dispute Resolution (ADR) provider where one applies

15. Changes to these Terms

We may change these Terms from time to time. When we do, we will:

update the "Last updated" date at the top
notify account holders by email or in-app message if the changes are material (for example, changes to fees, liability, or your rights)
give reasonable notice before material changes take effect

Continued use of the Platform after a change means you accept the updated Terms. If you do not accept a change, you must stop using the Platform and may close your account.

16. Notices

Notices to you will be sent to the email address on your account, or shown in-app. You agree that notices sent this way are valid even if not received (for example, because your inbox is full or your email address has changed without notification).

Notices to us must be sent to legal@bob-o-job.com or by post to our registered office address.

17. Transfer of rights

We may transfer our rights and obligations under these Terms to any other company within our group or to a third party (for example, in connection with a sale or restructuring). We will tell you if this happens. The transfer will not affect your rights.

You may not transfer your rights or obligations under these Terms without our written consent.

18. Third-party rights

A person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these Terms, except that Apple Inc. and its subsidiaries may enforce Section 9.3 against you.

19. Entire agreement

These Terms, together with the documents listed in Section 1.1 and (if applicable) the Customer Terms or Jobber Terms, form the entire agreement between you and us regarding your use of the Platform. They supersede any prior agreement on the same subject.

If any provision of these Terms is found to be unenforceable, the rest will continue in effect.

Our failure to enforce a provision is not a waiver of our right to enforce it later.

20. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales.

You agree that the courts of England and Wales have exclusive jurisdiction to resolve any dispute arising out of or in connection with these Terms, except that:

if you are a consumer resident in another part of the UK or the EU, you may also bring proceedings in the courts of your country of residence
nothing prevents us from seeking injunctive relief in any jurisdiction to protect our rights

21. Contact

For questions about these Terms:

Email: admin@bob-o-job.co.uk
Post: BOB O JOB LTD, [Registered office address]

For account, billing, or service issues: hello@bob-o-job.com. For privacy: admin@bob-o-job.co.uk. For security concerns: admin@bob-o-job.co.uk.