Safety & trust
Your safety is built in
Every feature in BOB O JOB is designed with safety first — from the moment you post a job to final payment.
Interviewed & identity verified
Every Jobber has been interviewed by our team and has their government-issued ID verified via Stripe before anyone goes live.
- ✓Interview with our team
- ✓Government ID verified via Stripe
- ✓No automated approval — every Jobber is reviewed
- ✓Report a concern at any time — we can suspend an account immediately
Pay on completion
Your card is pre-authorised when you post a job but never charged until you confirm the work is done.
- ✓Pre-authorised at booking, not charged
- ✓Payment released only on your confirmation
- ✓Payment held while we review a dispute
- ✓Stripe-grade security
Check-in code
When your Jobber arrives, they enter a unique 4-digit code shown on your app. This proves they're physically present before the job starts.
- ✓Prevents fraudulent early starts
- ✓Code refreshes each job
- ✓Randomly generated, checked server-side
- ✓Customer controls start time
Live GPS tracking
Track your Jobber's journey to you in real time. See their route, estimated arrival time, and current location.
- ✓Updates every 10 seconds
- ✓Share a tracking link with someone you trust
- ✓Stop sharing at any time
- ✓Geofence alerts on arrival
Dispute resolution
If anything goes wrong, raise a dispute before confirming payment. Our team reviews all disputes within 2 business days, and your payment is held while we do.
- ✓Reviewed within 2 business days
- ✓Evidence reviewed fairly
- ✓Full or partial refunds available
- ✓Jobbers can appeal decisions
Verified reviews
Reviews are only possible after a job is completed and confirmed. No fake reviews — every rating is tied to a real transaction.
- ✓Only real customers can review
- ✓Star rating + written feedback
- ✓Report a fake or incentivised review
- ✓Fraudulent reviews removed
Questions about safety? Email us at safety@bob-o-job.com