Legal
All of our Terms, Privacy and Cookie policies, and other legal documents, in one place.
Terms of Use
The rules for using the BOB O JOB platform.
Privacy Policy
How we collect, use, store and share your personal data — including every processor we use, international transfers, retention, and your rights.
Cookie Policy
The cookies and similar technologies we use, and how to control them.
Acceptable Use
What you may and may not do on the platform.
Customer Terms
The terms that apply when you book a Jobber.
Referral Promotion Terms
How our refer-a-friend rewards work for Customers and Jobbers.
Promotion Terms
How our promotional discount codes work, and the offers running now.
Jobber Terms
The terms that apply when you provide services as a Jobber.
Damage Guarantee
Not in force yet — the terms for the BOB O JOB Damage Guarantee, published in advance: it comes free with every booking, is secondary to your Jobber's own responsibility, and covers accidental damage they cause.
Cancellation & Refund
How cancellations, refunds and the payment hold work.
Cancellation Form
The model form for exercising your statutory right to cancel. You do not have to use it — any clear statement works.
Community Guidelines
How we expect everyone to treat each other.
Reviews Policy
How reviews work, why every review is from a real booking, and how we handle fake reviews.
IP & Takedown
Intellectual-property notices and how to report infringement.
Recruitment of Ex-Offenders
Having a criminal record does not stop you working through BOB O JOB. What we ask for, how we decide if something is disclosed, and how to appeal.
Accessibility
Our accessibility commitment, what works today, and how to report a barrier.
Data Protection Requests
Ask for a copy of your data, ask us to correct or delete it, or complain about how we handle it. No account needed.
Delete Your Account
How to permanently delete your account.
Delete Specific Data
How to delete specific pieces of your data.
Manage cookies
You can review or change your cookie choices at any time on the cookie settings page.
Insurance & liability
BOB O JOB is a marketplace that connects Customers with independent Jobbers; we are not a party to the service agreement between them. Jobbers are responsible for holding their own appropriate insurance for the work they offer. We strongly recommend public-liability cover but do not verify or guarantee that any individual Jobber holds it — if cover matters to you, please confirm directly with your Jobber before the job begins.
Payment is authorised when you book, but the funds are held by Stripe and are not released to the Jobber until the job is completed — and our dispute process provides a remedy where things go wrong. If you believe you have suffered loss, please raise a dispute through the platform and we will help facilitate a resolution. Full terms are in the Customer Terms and Jobber Terms.
Separately, we are preparing the BOB O JOB Damage Guarantee. It is not in force yet, and it is not something you buy — when it starts it will come with every booking at no extra charge. Your Jobber is the one responsible for damage they cause; the Guarantee is our secondary promise to step in, up to £500, if they do not put it right. It is not insurance and is not arranged with any insurer. It would not apply to theft, injury, or work that isn't up to standard — those go through our dispute process, which is available on every booking today at no extra cost. We publish the terms in advance in the Damage Guarantee.
Who we are
BOB O JOB LTD — registered in England and Wales, company number 17231669.
Registered office: 5th Floor, 167-169 Great Portland Street, London, W1W 5PF.
Registered with the UK Information Commissioner's Office (ICO), registration number ZC167574.
Privacy & data-protection enquiries: privacy@bob-o-job.com. You also have the right to complain to the ICO.