IP Notice & Takedown Policy

Last updated: 8 June 2026 Effective from: 8 June 2026

1. About this policy

BOB O JOB LTD ("we", "us", "bob-o-job") operates a marketplace that connects Customers with local service providers ("Jobbers") through our website and mobile apps (the "Platform").

We respect intellectual property ("IP") rights and expect everyone who uses the Platform to do the same. This policy explains:

• what kinds of IP complaints we handle;
• how to tell us about content on the Platform that you believe infringes your rights;
• what we do when we receive a valid notice; and
• how a user can respond if their content is removed.

Most content on the Platform is uploaded by users — for example, Jobber profiles, photos of completed work, reviews, business names, logos, and job descriptions. We do not pre-screen this content, but we will act on properly submitted notices as set out below.

2. What this policy covers

You can use this policy to report content on the Platform that you believe infringes:

• copyright (for example, photographs, written descriptions, or designs copied without permission);
• trade marks (for example, use of your brand name or logo in a way that is likely to confuse or that implies a connection that does not exist);
• other IP or related rights, such as database rights or passing off.

This policy does not cover general complaints such as spam, harassment, or unsafe conduct. Those are handled under our Acceptable Use Policy and Community Guidelines. Privacy and data requests (including requests to remove personal data) are handled under our Privacy Policy.

3. How to submit an infringement notice

To report infringing content, send a written notice to our Designated Agent (see section 4) that includes all of the following:

1. Your details — your full name, the organisation you represent (if any), a postal address, and an email address we can reply to.
2. The right you hold — a description of the copyright work, trade mark, or other right you say has been infringed, and (where relevant) a registration number or a link to where your original work or registered right can be seen.
3. The infringing content — enough detail for us to find it, including the specific URL(s) or screenshots, the Jobber or Customer profile name, and the date/time you saw it.
4. A good-faith statement — a statement that you believe in good faith that the use of the material complained of is not authorised by you, your agent, or the law.
5. An accuracy statement — a statement that the information in your notice is accurate.
6. Your authority — a statement that you are the rights holder or are authorised to act on the rights holder's behalf.
7. Your signature — a physical or electronic signature.

Incomplete notices may delay our response. We may ask you for more information before we act.

Please report responsibly. Submitting a notice has legal consequences. If you are not sure whether content infringes your rights, consider taking independent legal advice first.

4. Where to send your notice

Send notices to our Designated Agent:

• Email: legal@bob-o-job.com (please use the subject line "IP Takedown Notice")
• Post: Designated Agent — IP, BOB O JOB LTD, Brooms Farm, Upwick Green, Ware, Hertfordshire, SG11 2JX
• Company number: 17231669

Email is the fastest route and the one we recommend.

5. What happens after we receive a notice

When we receive a notice that appears valid and complete, we will normally:

1. Acknowledge receipt, usually within 2 business days.
2. Review the notice. We may contact you for clarification.
3. Act where appropriate — this may include removing or disabling access to the reported content, or restricting the account responsible.
4. Notify the user who posted the content that it has been removed or disabled, and give them a copy of the notice (with your contact details included) so they can respond. By submitting a notice you accept that we may pass it to that user.

We aim to deal with valid notices promptly. We may decline to act, or restore content, where a notice is incomplete, where we reasonably believe the complaint is not made in good faith, or where the user submits a valid counter-notice (see section 6).

6. Counter-notice ("put-back") procedure

If your content was removed or disabled and you believe this was a mistake — for example, because you own the rights, have a licence, or the use is otherwise lawful — you can send us a counter-notice at legal@bob-o-job.com including:

1. Your details — full name, postal address, and email address.
2. The content — identification of the material that was removed and the location where it appeared before removal.
3. A good-faith statement — a statement that you believe in good faith the content was removed as a result of a mistake or misidentification.
4. A consent statement — a statement that you consent to resolving the matter under the laws of England and Wales.
5. Your signature — a physical or electronic signature.

We may forward your counter-notice (including your contact details) to the person who submitted the original complaint. Where appropriate, and unless the original complainant tells us they are taking legal action, we may restore the content. We are not obliged to restore content and may keep it down where we consider that the right course.

7. Repeat infringers

We operate a repeat-infringer policy. Accounts that are the subject of repeated, valid infringement notices may be suspended or permanently closed, in line with our Terms of Use and Acceptable Use Policy. We decide what counts as a repeat infringement on a case-by-case basis, taking account of the seriousness of the conduct.

8. Trade mark complaints

For trade mark complaints, please tell us in your notice:

• the trade mark concerned and, if registered, the registration number and territory;
• the goods or services it is registered or used for; and
• why the use on the Platform is likely to cause confusion or take unfair advantage of your mark.

Use of a brand name purely to describe a genuine service (for example, "I clean ovens, including AGA-brand ranges") is not normally infringement. We assess trade mark complaints with that distinction in mind.

9. Misuse of this process

Submitting a false or bad-faith notice — or a false counter-notice — may expose you to legal liability and may breach our Terms of Use. We may decline to act on, or may deprioritise, notices from anyone who repeatedly misuses this process.

10. Our own intellectual property

The Platform itself — including the bob-o-job name and logo, the website and app design, source code, text, and graphics we create — belongs to BOB O JOB LTD or our licensors and is protected by IP laws. Nothing in this policy gives you any right to use our IP. Use of our brand is governed by our Terms of Use.

11. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top shows when it was last changed. Significant changes will be communicated in line with our Terms of Use.

12. Contact

Questions about this policy (that are not themselves a notice) can be sent to legal@bob-o-job.com.