Jobber Terms

Last updated: 26 August 2026 Effective from: 1 October 2026 (the right-to-work changes in §2.5, §3.1 and §3.3 — see below) Previously effective from: 8 August 2026

What changed and when it applies. The changes made on 17 August 2026 are material: they add right-to-work obligations, constrain how a job may be passed to someone else, and give us audit and suspension rights. §16 of these Terms promises reasonable notice before material changes take effect, so they take effect on 1 October 2026 — the date the Right to Work Scheme extends to online matching services — and not before. Everything else in these Terms continues to apply from 8 August 2026.

Change, 26 August 2026 — who pays for the DBS check. Until today these Terms promised to reimburse your Basic DBS fee once you were fully approved, and again if we declined you solely because of something your certificate disclosed. We no longer reimburse the fee in any circumstances. The check is still required, you still apply for it yourself at GOV.UK, and the fee is now a cost of your own business — including every 24-month re-check. This applies to applications made on or after 26 August 2026. If you applied for your check, or were approved, on the strength of the old promise, we will still reimburse that first certificate.

Correction, 21 August 2026. Section 10.1 previously said that the live location you stream is shown to the Customer while you travel to a job. That has not been the whole picture since dog walks began streaming through the walk itself in August 2026, and it does not describe a general task you have agreed to be followed on. Section 10.1 now says what actually happens. This is a correction to an inaccurate description, not a new obligation — nothing is required of you that was not required before, so these Terms are not re-versioned and no re-acceptance is asked of you.

The same section was tightened again on the same day, in your favour: on the kinds of job where a Customer was never able to follow you, your location now stops reaching them from the moment you check in, rather than resuming once you marked the work finished. Nothing is asked of you and nothing you could previously do has been taken away.

1. About these Jobber Terms

These Jobber Terms ("Jobber Terms") apply to your use of the bob-o-job platform as a Jobber — someone who offers services to Customers through the Platform.

They apply alongside our Terms of Use and the other documents listed there. Where these Jobber Terms conflict with the general Terms of Use, these Jobber Terms prevail for matters affecting Jobbers.

Words used here have the same meaning as in the Terms of Use unless otherwise stated.

By using the Platform as a Jobber, you agree to these Jobber Terms.

2. Your status as an independent self-employed provider

2.1 Independent contractor relationship

You are an independent self-employed provider. You are not an employee or worker of bob-o-job, and bob-o-job is not your employer. Nothing in your use of the Platform creates an employment, worker, joint venture, or partnership relationship between you and bob-o-job.

The one exception, and it runs the other way: you appoint us as your agent for the limited purposes set out in Section 6.1 — collecting payment, giving Customers the cancellation information the law requires a supplier to give, and receiving their cancellations on your behalf. That appointment is yours to give and is limited to what Section 6.1 describes. It does not make us your employer, and it does not make you ours.

You acknowledge and agree that:

• you operate your own service business
• you are free to provide services through other platforms, your own channels, or directly to your own clients
• you are not entitled to employee or worker benefits, including (without limitation) holiday pay, sick pay, statutory minimum wage, statutory rest breaks, pension contributions, or notice periods on termination of access to the Platform
• you are responsible for your own income tax, National Insurance contributions, and VAT (where applicable) on your earnings
• the Platform does not direct or control how, when, or in what manner you provide your services beyond the safety and quality standards set out in these Jobber Terms

2.2 You decide whether to work

You are free to:

• log in or out of the Platform whenever you choose
• mark yourself as online or offline whenever you choose
• accept or decline any job offered to you, for any reason or no reason
• choose which categories of work you offer
• choose which days and times you make yourself available
• choose your service radius and the locations you cover
• end your provision of services on the Platform at any time, subject to completing any jobs you have already accepted (and the consequences set out in these Jobber Terms for cancellations)

2.3 No exclusivity

bob-o-job does not require you to work exclusively through the Platform. You may offer your services to anyone outside the Platform at any time. You may use any competing platform.

The only restriction is that, for Customers introduced to you through the Platform, you must transact through the Platform — see Section 11.

2.4 You decide how to perform the work

You decide:

• the methods and techniques you use
• the equipment and materials you bring (subject to the equipment requirements of specific jobs)
• the order in which you carry out tasks within a job
• when to take breaks
• when (within the job's reasonable timeframe) to arrive and finish

bob-o-job does not supervise your work or direct how it should be done. The Platform's role is to match you with Customers, facilitate payments, and provide trust-and-safety infrastructure.

2.5 Substitution

You may arrange for another suitably qualified person to perform a job you have accepted. You do not need our permission for the decision to send someone else — you need to arrange it through the Platform, so that the person who turns up is someone we have checked. It is subject to:

• the substitute is an approved Jobber on the Platform, identity-verified, holding a current DBS check and a current right-to-work check, and approved for that category of work;
• the substitution is arranged through the Platform and the job is reallocated to their account, so that the person performing the work is the person we have verified, and the check-in code, live tracking and completion photos belong to them;
• you remain responsible for the quality of the work; and
• the Customer is informed before the job and consents.

We may only decline a substitute on safety, eligibility or right-to-work grounds. We cannot decline one simply because we would rather you did the job yourself. This right does not arise from these Jobber Terms creating any obligation of personal service; it reflects the reality that as an independent business, you may from time to time delegate work.

Why the arrangement has to run through the Platform (added 17 August 2026): from 1 October 2026 the Right to Work Scheme applies to online matching services, and it can reach the whole contracting chain — including the case where the person we matched is not the person who does the work. An informal hand-off to someone we have never checked exposes both of us. Sending an unverified person to a Customer's home in your place is a breach of these Terms.

How a substitution actually works, so there is no doubt about the mechanics:

• you may request a substitution, but you may not send an unregistered person directly;
• the substitute must already be an approved Jobber with a current right-to-work check;
• we authorise the substitution through the Platform before the substitute starts;
• the job is reallocated to the substitute's account, so the app, the check-in code, the location trail and the completion photos identify the person actually doing the work;
• you must never carry out or arrange the right-to-work check yourself — that is ours to do, and it cannot be delegated to you;
• an unauthorised substitution is a material breach of these Terms and can lead to suspension or termination; and
• we keep an audit record of who requested, who approved and who performed the substitution.

2.6 No employment-style obligations

You have no obligation to:

• log in for any minimum number of hours
• accept any minimum number of jobs
• maintain any minimum acceptance rate
• be available at particular times
• respond to job offers within any particular time (other than the natural reality that unaccepted offers are passed to other Jobbers)

bob-o-job does not pay you wages, salary, or any retainer. You are paid for completed jobs, after our service fee.

3. Eligibility and onboarding

To register as a Jobber you must:

• be at least 18 years old
• have the right to work in the United Kingdom
• pass our identity verification (via Stripe Identity)
• complete an interview with us — we speak to every Jobber before approving them
• pass a Basic DBS (Disclosure and Barring Service) check — a UK criminal-record check. You apply for this yourself at gov.uk and pay the fee yourself (£21.50 at the time of writing; the current fee is the one shown on GOV.UK). The certificate is issued to you, and you show us the original at your interview. The check is a condition of working through the Platform and the fee is a cost of your own business, like your equipment, your travel and your insurance. The certificate belongs to you and stays valid for use elsewhere whatever we decide. We re-check every 24 months, and each re-check is a fresh application that you make and pay for
• provide accurate information about the categories of work you can perform and any equipment you have
• provide the tax details we are legally required to collect and report to HMRC — your date of birth, your primary address, and a tax identifier (your National Insurance number or Unique Taxpayer Reference if you are a sole trader, or your company registration / VAT number if you operate through a business). See §3.4 and §6.6.
• agree to these Jobber Terms

As part of onboarding we may also take up references, carry out a manual check of your identity documents, and carry out or record the outcome of other compliance checks — including sanctions or politically-exposed-person screening — where we consider them appropriate or are required to by law. How we handle your data, including DBS outcomes, is explained in our Privacy Policy. From time to time after approval we may ask you to re-verify your identity; and where you later change the credentials on your profile (categories, qualifications, certificates, equipment), the changes are reviewed by a member of our team before they go live.

Updated 20 June 2026: we now collect the seller information required by the UK Reporting Rules for Digital Platforms. You must provide it before your account can be approved or you can accept paid work.

We may decline applications or remove existing Jobbers where reasonably necessary, including (without limitation) where:

• identity verification fails or returns flags
• you do not have the right to work in the UK
• you misrepresent qualifications, certifications, or insurance
• you have a history of conduct that we believe makes you unsuitable
• we are required to decline by law

3.1 Right-to-work checks

You must have the right to perform work in the UK, and we must check it before you start.

From 1 October 2026 this is a legal duty on us, not a policy of ours. Section 48 of the Border Security, Asylum and Immigration Act 2025 extends the Right to Work Scheme to online matching services, which is what the Platform is. For the limited purposes of that Scheme we are treated as your employer — that changes nothing about your status as an independent self-employed provider for every other purpose (§2), and it does mean the check is mandatory and prescribed rather than something we run at our discretion.

What that means in practice:

• We carry out the prescribed check — normally through the Home Office online right to work checking service using a share code you give us, or by a manual document check — before you can accept work.
• You cannot accept or start a job on or after 1 October 2026 unless we hold a valid check for you and any follow-up date is current. This applies whether you joined before or after that date. The Platform enforces it: if a required check lapses, you will be unable to accept jobs until it is repeated.
• If your permission to work is time-limited, we record a follow-up date and must re-check before it passes. We will warn you well ahead of it.
• We keep the evidence of the check for the duration of your engagement and two years afterwards, because that is what the Scheme requires of the party holding the check. We delete your share code as soon as the check is complete — it is a temporary access credential, not the evidence.

Because this processing is required by law, it does not depend on your permission, and the Article 21 right to object does not apply to it. Your other data-protection rights are unaffected, and you can tell us at any time if you think information used in the check is wrong. See our Privacy Policy.

3.1b What "engagement" means, for Right-to-Work purposes only

For Right-to-Work compliance only, we treat your BOB O JOB engagement as continuing while your Jobber account remains approved and available to accept work, until we record that engagement as ended through offboarding. Each job accepted on or after 1 October 2026 is separately subject to the pre-work Right-to-Work and identity controls in these Terms. This wording is used only to administer the statutory Right-to-Work Scheme and does not determine your employment status for any other purpose.

3.1a If you supply other people (business accounts), and our audit rights

Where we permit a business or service-provider account (§3.3), that business must carry out prescribed right-to-work checks on every individual it supplies through the Platform, and must keep the evidence for the same period.

For any account, we may:

• audit compliance with this section and ask for the records behind it;
• suspend or terminate an account for non-compliance; and
• co-operate with the Home Office, including providing information about the contracting chain for a job, where we are required or lawfully requested to do so.

3.2 Qualifications and certifications

Where you claim qualifications, certifications, or insurance on your profile (for example, a Gas Safe registration in a future category, or public liability insurance), you must:

• hold the qualification or certification you claim, and keep it current
• be able to provide evidence on request
• not perform work that requires qualifications you do not hold

We do not verify every claim made by every Jobber. Customers are entitled to ask for evidence; you must respond reasonably.

3.3 Account types

You may not hold more than one Jobber account without our written permission. You may not transfer your account to anyone else, and you may not let anyone else use yours.

One person, one verified account is the model the Platform is built around: the identity check, the DBS check, the right-to-work check, the check-in code, the live tracking and the completion photos all assume that the account accepting a job is the person standing in the Customer's home. Sharing an account defeats every one of those at once.

3.4 Tax information for HMRC reporting

bob-o-job is a digital platform within the scope of the UK Reporting Rules for Digital Platforms (the OECD model reporting rules, implemented in the UK by the Finance Act 2023 and SI 2023/817, in force from 1 January 2024). These rules require us to collect, verify, and report certain information about Jobbers to HM Revenue & Customs (HMRC).

By registering as a Jobber you agree to provide, and keep accurate and up to date:

• your full name and date of birth;
• your primary (residential or business) address;
• a tax identifier — your National Insurance number or Unique Taxpayer Reference (UTR) if you are an individual / sole trader, or your company registration number and, where applicable, VAT number if you operate through a business.

We store your National Insurance number and UTR in encrypted form and disclose this information to HMRC where required by law, together with the total amounts paid or credited to you and the fees we withheld during each reporting period (a calendar year). We may also use it to meet other legal obligations. We cannot approve your account or release work to you until this information is on file. This does not change your status as an independent self-employed provider, or your own responsibility for your tax affairs (see §6.6).

4. How jobs are offered and accepted

4.1 Job offers

When a Customer posts a job that matches your profile, location, availability, and other matching criteria, the job is offered to you and other eligible Jobbers. The matching process is described in general terms in our Customer Terms; we do not commit to any particular matching algorithm and may change it from time to time.

The first eligible Jobber to accept a job is matched to it.

4.2 Pricing

The Customer sets the price they are willing to pay for the job. The Platform may suggest a price to the Customer; the Customer makes the final decision. By the time a job is offered to you, the price has been set by the Customer.

You decide whether the offered price is acceptable to you. If it is not, you decline the job. We do not penalise you for declining jobs; declining does not affect your standing on the Platform.

4.3 No obligation to accept

You are under no obligation to accept any job. We do not require any minimum acceptance rate. You may decline jobs for any reason or no reason. We may, in extreme cases, suspend Jobbers who systematically accept and then fail to fulfil jobs, but this is a separate concern from declining offers at the point of offer.

4.4 Cancelling after accepting

Once you accept a job, you have agreed to perform it on the terms posted.

You are never charged for cancelling. There is no cancellation fee at any stage and nothing is ever taken out of your account. What a cancellation does affect is your reliability score (Section 8.2) and, from the point you set off, your payment for that job.

If you cancel after accepting:

• Before you set off: the Customer keeps their booking where we can find a replacement — we re-broadcast the job to other eligible Jobbers, and only refund the Customer if nobody takes it. You have earned nothing yet, so there is nothing to lose. The reliability impact depends on how much notice you give: none at all if the booked start is still well away, growing as the start time approaches. See 8.2 — "before you are en route" is not a free window.
• After you set off, or after you have arrived: the Customer is fully refunded and offered a rebook rather than a replacement, because your travel and check-in cannot transfer to another Jobber. You do not receive payment for the travel or work you have already put in. There is always a reliability impact here, and it is larger the closer you are to (or past) the booked start.
• After you have marked the work finished: you cannot cancel. The job is with the Customer to confirm and release your payment, and cancelling would refund them in full and pay you nothing for work you have actually done. If something has genuinely gone wrong at that point, email jobbers@bob-o-job.com and we will resolve it with you. The same applies to your own place on a team job once you have marked your part finished.

These consequences are operational reliability mechanisms, not contractual penalties for breach. They reflect the fact that Customers rely on Jobbers honouring accepted jobs.

4.5 Customer cancellations

If a Customer cancels a job you have accepted, your entitlement to compensation depends on the stage the job is at — see the Cancellation & Refund Policy.

A cancellation charge can have two parts, and they reach you on different terms:

• The work you actually carried out. This is ordinary earnings. The share is applied to the job price and our service fee for your tier (see Section 6.1) is deducted, exactly as it would be if you had finished the job.
• The travel charge in Section 3.2.4 of the policy, where a Customer cancels while you are on the road. No service fee comes out of this — you receive the whole of it. It is not a share of the job at all: it is a charge we make under our own agreement with the Customer, for having found you the work and sent you out, and we pass all of it to you because you are the one who lost the journey.

What the work share is has changed, and you should know it. It used to be a flat 75% once you had checked in, whatever had actually happened. It is now the part of the job you have genuinely carried out, measured by time against the length the job was booked for — so on a two-hour job you receive far less if it is cancelled ten minutes after you start than if it is cancelled an hour in.

We did not do this to pay you less. A customer has a statutory right to pay only for what has actually been supplied, and no term of ours can take them below it, so the flat 75% was never enforceable against a customer who knew to ask — it was only ever collected from customers who did not. We would rather publish the number we can actually stand behind.

Your compensation is always calculated on the full agreed price of the job. If the Customer used a discount or promotional credit, we absorb that — it never reduces what you are paid.

4.6 If you are replaced on a job

A Customer can replace you on a job rather than cancel it, up until you check in at the address (Section 3.6 of the Cancellation & Refund Policy). We may also move a job off you ourselves where we have to.

If you had already set off, you are paid for the journey you had started, on exactly the same measure and the same ceilings as the travel charge in 4.5 — switching is never a cheaper way for a Customer out of the same abandoned journey than cancelling would have been. As with the travel charge, no service fee is deducted: you receive the whole of it. Where we move the job off you ourselves, that payment comes out of our own funds and costs the Customer nothing.

Being replaced is not a cancellation by you, so it does not affect your reliability score (Section 8.2). If you had not yet set off, there is nothing to compensate and nothing is paid.

5. Performing the work

5.1 Quality and care

You agree to perform the work:

• to a reasonable standard of skill and care expected of a competent provider in your category
• in accordance with any applicable health and safety law
• in accordance with what you described in your profile and the agreed scope of the job
• treating the Customer's property, household, and information with respect

5.2 Equipment and materials

You bring your own equipment unless agreed otherwise with the Customer. If a job requires specific equipment, you must have that equipment or decline the job.

Materials that are consumed (cleaning supplies, fixings, plants, etc.) are your responsibility unless the Customer agreed to provide them or to reimburse you. Reimbursement arrangements must be agreed in advance through Platform messaging.

5.3 Safety

You are responsible for your own safety and for the safety of others while performing a job. If a job presents a serious safety risk you cannot mitigate, you may decline or stop the work; report the risk to us at safety@bob-o-job.com.

If you encounter a situation that suggests harm to a Customer or another person (domestic abuse, modern slavery, child welfare concerns), report it to the police and to safety@bob-o-job.com. Your safety comes first; do not put yourself at risk.

5.4 Check-in code

When you arrive at the job location, ask the Customer for the check-in code shown in their app. This confirms you are at the right address and the right job.

5.5 Before and after photos

For certain categories you must take before and after photos and upload them through the app. These help with quality assurance and dispute resolution.

5.6 Marking the job complete

When the work is done, mark the job complete in the app. The Customer is then prompted to confirm and review. If the Customer does not confirm within 4 hours and has not raised a dispute in that time, the job is automatically treated as complete and funds are released to you. The Customer can still open a dispute after release (within the dispute window); if a later dispute is upheld, the refund may be recovered from you as set out in Section 6.5.

5.7 Out-of-scope work

If the Customer asks you to do additional work outside the agreed scope, you may:

• decline politely
• agree, and propose the additional work as a material change in the app so the price is updated and properly recorded

You must not accept cash or off-platform payments for additional work. See Section 11.

5.8 Damage you cause to a Customer's property

This Section applies to jobs you accept on or after 16 September 2026. It does not apply to jobs accepted before that date.

You are responsible to the Customer. If you cause direct physical damage to a Customer's property while carrying out a job you accepted, you are responsible to that Customer for putting it right. Within a reasonable time you must either repair the damage, replace the damaged item with an equivalent item, or reimburse the reasonable cost of repair or replacement. This is subject to any liability that cannot lawfully be excluded and to the exclusions set out in these Terms.

Tell us promptly. Report damage through the Jobber App as soon as you can. Co-operate with the Customer and with us, keep any photographs, messages, or other evidence that helps establish what happened, and give a truthful account of it.

Where we step in. Every booking made through the Platform includes the bob-o-job Damage Guarantee, which is a promise we make to the Customer, not to you. Under it we may meet all or part of an amount you owe a Customer where you have not put the matter right within the period set out in the Guarantee, or where we reasonably decide to step in sooner. Our obligation under the Guarantee is secondary to yours: it does not replace your responsibility, and it does not make us a party to your contract with the Customer.

Reimbursing us. If we pay, or incur a cost, in meeting an obligation you are responsible for, you must reimburse us up to the amount we paid or reasonably incurred. We may set that amount off against sums otherwise payable to you, or invoice you, as described in Section 6.5 — subject to applicable law and to your right to dispute it under Section 13.1.

We may choose not to pursue it. We may decide not to seek recovery in a particular case. Any such decision is ours alone, is made case by case, applies only to that case, and does not waive our rights in any other case. Nothing in this Section gives you a right to require us to waive recovery.

Your status is unaffected. Nothing in this Section makes you an employee, worker, or agent of bob-o-job, and nothing in it makes us a party to your contract with the Customer, other than our own secondary obligations under the Damage Guarantee.

6. Payment to you

6.1 Payouts

After a job is completed (or treated as complete), the amount due to you is released from the payment held by Stripe. Your payout is the amount agreed for the job less our service fee.

You appoint bob-o-job as your limited payment-collection agent for jobs booked through the Platform: we (through Stripe) collect the Customer's payment on your behalf, and the Customer's payment obligation to you is discharged when they pay through the Platform. That appointment authorises us, for every job you accept, to:

• collect the amount the Customer pays for the job, and hold it for you until it is due;
• deduct our service fee, and any other amount you owe us under these Terms, from what we have collected;
• make any refund to the Customer that the Cancellation & Refund Policy, a dispute outcome, or these Terms provide for, and to handle any chargeback or payment reversal on that job; and
• transfer the balance to your Stripe Connect account.

You separately appoint us as your limited agent for consumer-cancellation purposes, which means that for every job you accept through the Platform:

• we give the Customer, on your behalf, the pre-contract and cancellation information a consumer must be given under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 — including their right to cancel, how to exercise it, and what they may have to pay;
• we obtain from the Customer, on your behalf, their express request for the work to begin before the statutory cancellation period ends, and their acknowledgement that the right is lost once the job is finished;
• we receive cancellation notices on your behalf, so a Customer who cancels through the Platform, by email to us, or on our cancellation form has validly cancelled their contract with you at that moment; and
• we operate the Cancellation & Refund Policy on your behalf, including calculating and paying you any travel share or compensation it provides for.

This matters to you rather than being administrative housekeeping. Those disclosures are legally the supplier's to give, and the supplier is you. Where a consumer is not given them, regulation 36(6) provides that the consumer bears no cost at all for anything supplied during the cancellation period — so if this were left to each Jobber individually, a missed disclosure would wipe out your travel share and cancellation compensation on that job. We give them once, correctly, for every booking, and keep a record of the exact wording each Customer was shown.

Both appointments are limited to what is described above. Neither makes us your agent for any other purpose, and neither makes us a party to your contract with the Customer or responsible for performing the service.

Our service fee is calculated and applied by us. It is not separately itemised to Customers; it is implicit in the total they pay. You can see your payout amount before you accept a job. We may change our service fee from time to time; changes do not affect jobs you have already accepted.

Our service fee and your tier. Every Jobber starts on the Standard tier, where our service fee is 15% of the job price (you keep 85%). As you complete more jobs to a high standard, you move up through three tiers, and our fee falls as you do:

You move up a tier once you meet both of its requirements — a minimum number of completed jobs and a minimum average rating:

Tiers are cumulative and promote-only: once you reach a tier you keep it, even if your average rating later dips below the threshold that got you there. The fee that applies to a job is fixed at the time that job is settled, so a change to your tier is never applied retrospectively to a job you have already completed. Reaching Bronze, Silver or Gold also displays a badge on your profile, visible to Customers. Your tier affects only our service fee and your profile badge — it does not affect which jobs you are offered, when you see them, or your priority in being matched to one; job offers are always based on location, availability and the job's requirements, the same for every Jobber regardless of tier.

VAT on our fees. Our service fee, and every other charge payable by you to bob-o-job under these Terms, is exclusive of VAT. Where VAT (or any equivalent tax) is chargeable on it, that VAT is payable in addition to the stated amount and may be deducted from sums we collect on your behalf. bob-o-job is not VAT-registered at present, so no VAT is currently charged on our fee and your payout is unaffected. If we become VAT-registered we will tell you before it takes effect, and it will not change jobs you have already accepted.

6.2 Payout schedule

Payouts are paid to your registered bank account through Stripe Connect on the schedule set out in your Stripe Connect onboarding. Stripe's terms (https://stripe.com/legal) apply to your Stripe Connect account.

6.3 Holds, reserves, and reversals

Payouts may be held, reserved, or reversed where:

• a Customer has opened a dispute
• there are signs of fraud, abuse, or chargeback risk
• we are required to do so by law or by Stripe
• you have outstanding amounts owed to us (for example, a refund you owe a Customer following a dispute)

Where we hold or reverse a payout we will tell you why and how to dispute it through us.

6.4 Tips

Customers may choose to leave a tip. Tips belong to you and are paid alongside your payout. We do not deduct a service fee from tips.

6.5 Refunds you owe

If a dispute is resolved in the Customer's favour and a refund is owed:

• if the funds are still held by Stripe (not yet paid out to you), we deduct the refund before payout
• if funds have already been paid out to you, we may recover the refund from future payouts, or invoice you directly

You agree that we may set off amounts you owe us against payouts due to you. This includes an amount you owe us under Section 5.8, where we have met an obligation of yours to a Customer under the Damage Guarantee.

Our service fee on a refunded job. Where a refund to the Customer is funded out of your share, our service fee for that job remains earned in full and is not refunded to you: it was earned when we found you the work and ran the booking, and a refund of the service you supplied does not undo that. Where we instead refund a charge of our own — the booking fee or our service fee — we bear that ourselves and it does not come out of your share. Where we choose to fund a goodwill payment to a Customer out of our own money, that is our cost and does not reduce your payout.

6.6 Tax

You are responsible for declaring and paying your own income tax, National Insurance contributions, and VAT (where applicable). bob-o-job does not deduct tax or NIC from your payouts. Each year we will provide you with a statement of the information we have reported to HMRC about you (as the reporting rules require), which you can also use to help with your tax return.

If you are VAT-registered, you must keep your VAT status up to date in your profile. Where you are VAT-registered and the supply is a taxable supply, you are responsible for accounting for VAT to HMRC.

We share information about you and your earnings with HMRC where required by law under the Reporting Rules for Digital Platforms — including your name, date of birth, address, tax identifier (National Insurance number / UTR, or company / VAT number), the total consideration paid or credited to you, and the fees we withheld, for each reporting period. The details we collect for this purpose, and how we protect them, are described in §3.4 and in our Privacy Policy.

7. Insurance

7.1 You arrange your own insurance

As an independent service provider you are responsible for arranging your own insurance, including public liability insurance where appropriate to your category.

We do not provide, arrange, or independently verify insurance for you, for your work, or for damage caused by you to a Customer's property, unless we expressly state otherwise. (We may ask you to show evidence of insurance you have arranged — see Section 7.3 — but doing so does not mean we have checked or guaranteed it.)

Every booking made through the Platform includes the bob-o-job Damage Guarantee — our own promise to the Customer, described in Section 5.8. It is not insurance, it is not arranged for you or on your behalf, and it does not cover you. It does not reduce your responsibility for your work, for damage you cause, or for arranging your own insurance. Our obligation under it is secondary to yours, and where we meet an obligation of yours under it you must reimburse us, as Section 5.8 sets out.

This changed on 16 September 2026. These Terms previously said that if we paid a Customer under the optional paid "Protection" product, we would not seek to recover that payment from you. That product was never offered for sale and has been withdrawn; the Damage Guarantee that replaces it is free, automatic on every booking, and secondary to your own responsibility. The change does not apply to jobs you accepted before that date.

7.2 What you should consider

Recommended (not a complete list — take advice from an insurance broker):

• Public liability insurance — covers injury or property damage you cause to third parties
• Tools and equipment cover — for the equipment you carry
• Personal accident cover — for injury you suffer while working
• Income protection — for time off work due to illness or injury

7.3 Evidence of insurance

We may ask you to provide evidence of insurance from time to time, especially for higher-risk categories. Misrepresenting your insurance position on your profile is a breach of the Acceptable Use Policy.

8. Ratings and reliability

8.1 Ratings from Customers

After a job, the Customer may rate you. Ratings are visible to other Customers when they are choosing among Jobbers, and are factored into our matching algorithm.

You can rate the Customer as well. Customer ratings are visible to other Jobbers when they are deciding whether to accept jobs.

8.2 Reliability score

Why this exists. Customers plan their day around a confirmed booking. The reliability score exists solely to protect that customer experience — it is not a measure of how much you work, and it is not a performance-management tool.

What affects it. Your reliability score is reduced only when you cancel a job you have already accepted, because that is the only situation where a Customer is left waiting on something they had been promised. Two things decide the size of the reduction, and we apply whichever is larger:

• How close to the booked start you cancel. Cancelling well ahead of a booked start has no impact at all. As the start time gets nearer the impact rises in steps, and the largest single reduction is for cancelling in the last few minutes before the booked start, or after it has already passed. This applies from the moment you accept — cancelling ten minutes before a booking hurts the Customer whether or not you have left yet, so "before you are en route" is not an impact-free window.
• How far into the job you are. Cancelling once you have marked yourself en route, or after you have checked in at the address, always carries an impact regardless of notice, and it is larger the further along you are.

For an on-demand job with no booked start time there is no "how close to the start" measure, so only the second rule applies: cancelling before you set off has no impact, and the stage-based impact applies from the moment you go en route.

We may adjust the exact thresholds as we learn what is fair — the shape above (no impact with good notice, rising as the start approaches, largest at or after the start time and once you are travelling or on site) is what we commit to. Any change is published and takes effect no sooner than 30 days later, so the standard you are judged by never moves under you without notice. Section 4.3 of the Cancellation & Refund Policy describes the same rules.

What never affects it. Declining job offers, going offline, the hours or days you choose to be available, how many jobs you take on, and how quickly you respond to offers do not affect your reliability score. Consistent with Sections 2.6 and 4.3, there is no minimum acceptance rate and no requirement to be available at any time.

Reliability is used to inform matching (we prioritise reliable Jobbers) and, if it falls persistently below the threshold, may lead to a temporary suspension as described in 8.3.

8.3 Suspension for low reliability

If your reliability score falls below the threshold, a member of our team reviews your recent cancellations and decides whether to pause your account so that Customers are not matched with a Jobber who has recently been unable to honour committed jobs. A low score does not suspend you automatically — you keep taking jobs while the review takes place, and a person makes the decision.

Your safeguards:

• Notice and reasons. If your score is low we tell you in the app that it is under review; if we then pause your account we tell you why, your current reliability score, and the threshold.
• A human decision. Any suspension for reliability is made by a person, not automatically.
• A right to appeal. If you think a suspension is wrong, you can ask a different person to review it — see Section 13.1 — and they can reinstate your account.
• Reinstatement. If your appeal is upheld (or we otherwise reinstate you), your reliability score is restored above the threshold so you can take jobs again.

This is operational quality control to protect Customers, not a disciplinary process. You remain an independent provider; we are not your employer addressing performance, but a marketplace deciding whether you continue to receive job offers on the Platform. A suspension does not stop you working through other platforms or your own channels at any time.

9. Your conduct

You agree to:

• treat Customers and their households respectfully
• avoid discrimination on any characteristic protected by the Equality Act 2010
• respect Customer privacy and confidentiality, including any personal data you encounter while performing a job
• comply with the Acceptable Use Policy and Community Guidelines
• not solicit Customers off-platform (see Section 11)
• not make sexual or romantic advances to Customers in the course of a job

Breach may lead to suspension or termination.

10. Personal data of Customers

When you perform a job you may encounter personal information about the Customer — their name, address, the inside of their home, their family members, etc. You must treat this information as confidential:

• do not record, photograph (other than the required before/after photos), or share it
• do not use it for any purpose other than performing the agreed job
• do not contact the Customer outside the Platform after the job other than as the Customer permits, except as needed for legitimate post-job follow-up (e.g. returning a forgotten item)

For data protection purposes, when you handle Customer personal data in the course of your service contract with the Customer, you act as an independent data controller in respect of that data. You are responsible for your own compliance with UK GDPR and the Data Protection Act 2018 in your service business.

bob-o-job is the data controller for the personal data we process on our Platform — see our Privacy Policy.

10.1 Sharing where you are, and your location being shared

Two separate things can happen with your live location, and they have different rules.

You sharing your own whereabouts. While you are on a job you can create a tracking link and send it to someone you trust — a partner, a housemate — so they can see that you are safe. That link shows your live position while you travel, your job's progress, and the borough you are in. It deliberately shows no destination and no map of the Customer's home, because the Customer has not agreed to their address being shared with anyone you choose. You can stop sharing at any time in the app; sharing again creates a new link, and the old one stops working permanently.

The Customer sharing your location. The live location you stream while travelling to a job is shown to the Customer as part of the service, on every job. The Customer can also send a tracking link to someone they trust, which shows your first name, your photo and your live position while you are en route — the same information the Customer already sees, no more. That link stops showing your position as soon as you arrive, and the Customer can withdraw it at any time. You control the underlying stream: it only runs while you are online and on a job, and background location stays off until you turn it on.

Being followed while you work. On a dog walk, your live location keeps showing during the walk itself, so the owner can follow it — that is what they have booked. On a general task, a Customer may ask to follow the task as you carry it out, and this can happen in two ways. If they ask when they post the job, you will see it on the job before you accept, so you can simply not take that job. If they ask while the job is already running, we put the request to you and you can say no. Either way, you can stop sharing at any point from the job screen. Refusing or stopping does not affect your pay, your reliability score (Section 8.2), your rating, or your standing with us, and once you have refused or stopped, the Customer cannot ask again on that job. Nothing about where you went is stored — your position is relayed live and no route or trail is kept. On every other kind of job, the Customer cannot follow you once you have checked in at the address — including after you have marked the work finished, while the job is waiting for the Customer to confirm it.

11. Off-platform contact and circumvention

Once a Customer has been introduced to you through the Platform, bookings, payments, and reviews with that Customer must take place through the Platform — including repeat bookings — for 12 months after your most recent booking with them. After that the restriction ends and the relationship is yours.

The period is deliberate. An introduction has a value and this is how we protect it, but a permanent tie is a different thing: it would follow you for the rest of your working life over a single job, and the longer and more open-ended a restriction on a self-employed person is, the more it looks like control over how they work rather than protection of a fee.

You must not:

• ask a Customer for direct payment outside the Platform
• arrange a repeat booking off-platform with the intention of avoiding our service fee
• share your personal contact details (phone, email, social, payment links) with Customers in your profile bio, messages before a job is confirmed, or reviews, in a way intended to circumvent the Platform

If you take a Platform-introduced Customer off-platform for work we introduced, our service fee for that work remains payable. That is the remedy we rely on: this is a fee-protection term, not a restriction on who you may work for, and we do not read your messages looking for breaches of it. Repeated or deliberate circumvention may lead to suspension.

You remain free to take on work from your own existing clients (relationships you had before the Customer was introduced to you through the Platform) or from clients introduced through other channels.

12. Intellectual property

You retain ownership of any content you post — including profile information, photos of your work, and messages. You grant us the licence set out in the Terms of Use to use this content for operating and promoting the Platform.

You agree that we may use your first name, profile photo, ratings, and reviews to identify you to Customers and to display in marketing materials.

13. Suspension and termination

Where reasonably necessary to protect Customers, comply with the law, or protect the Platform, we may suspend or terminate your Jobber account, including for:

• breach of these Jobber Terms, the Acceptable Use Policy, or the Community Guidelines
• safety concerns
• fraud, money laundering, or other illegal activity
• failed identity re-verification
• persistent low ratings or reliability
• circumvention of the Platform
• legal requirements

We will act reasonably and proportionately when exercising these rights. Where reasonably practicable we will give notice and reasons. In serious cases we may act immediately.

If your account is terminated:

• you must complete any jobs you have already accepted (or arrange a substitute with our approval)
• any payouts owed to you will be processed in the normal way, subject to disputes and any amounts you owe us
• your ability to register a new account is at our discretion

13.1 Appeal

If your account is suspended or terminated and you believe we have acted unfairly, you can appeal. Appeals are reviewed by someone other than the person who made the original decision, and that reviewer can reinstate your account. We aim to respond within 14 days.

You can appeal in either of these ways:

• In the app — if you have been suspended for low reliability, open the "Appeal a suspension" page in your Jobber account, tell us your side, and submit it. We record your appeal and a different member of our team reviews it. You will be notified of the outcome in the app.
• By email — email appeals@bob-o-job.com (or support@bob-o-job.com) within 14 days, especially for a termination or any other suspension.

Reliability suspensions are decided by a person after reviewing your account. Where any decision about you involves automated processing, you also have the right under data protection law to obtain human intervention and to contest it.

13.2 Ending your own activity

You may stop providing services on the Platform at any time. To close your account, complete any accepted jobs first or arrange substitution, then close through your account settings or by emailing privacy@bob-o-job.com.

14. Disputes between you and a Customer

If a dispute arises with a Customer, follow the dispute process in the Customer Terms (try messaging first, then open a dispute through the Platform). Our trust-and-safety team will review and issue an outcome. The outcome is intended to be fair to both parties but is not legally binding on either of you.

You retain the right to pursue legal action through:

• the courts of England and Wales (small claims, county court, etc.)
• Money Claim Online (https://www.gov.uk/make-money-claim)

15. Liability

15.1 Your liability to Customers

Your liability to a Customer for the services you provide arises under your direct contract with the Customer. bob-o-job is not a party to that contract and is not liable for your acts or omissions. We may, however, withhold or reverse payouts to reflect the outcome of disputes.

15.2 Our liability to you

Our liability to you is set out in the Terms of Use, subject to the cap and exclusions there. Nothing limits or excludes:

• our liability for death or personal injury caused by our negligence
• our liability for fraud
• any liability that cannot be limited or excluded under English law

15.3 Indemnity

You agree to indemnify bob-o-job against any claims, losses, fines, or costs (including reasonable legal fees) arising from:

• your breach of these Jobber Terms or any applicable law
• the work you perform or fail to perform for a Customer

This indemnity is subject to the duty of mitigation and to our giving you reasonable notice of any claim.

16. Changes to these Jobber Terms

We may change these Jobber Terms from time to time. When we do, we will:

• update the "Last updated" date
• notify Jobbers of material changes by email and in-app
• give reasonable notice before material changes take effect

You can review the current version at any time. Continued use of the Platform after a change means you accept the updated Jobber Terms.

Changes that materially affect existing accepted jobs (for example, changes to the service fee) will not apply to those existing accepted jobs.

17. Governing law and jurisdiction

These Jobber Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, subject to the rights set out in the Terms of Use.

18. Contact

• General Jobber support: jobbers@bob-o-job.com
• Disputes: through the Platform or disputes@bob-o-job.com
• Safety: safety@bob-o-job.com
• Privacy: privacy@bob-o-job.com
• Appeals: appeals@bob-o-job.com
• Legal: legal@bob-o-job.com
• Post: BOB O JOB LTD, 5th Floor, 167-169 Great Portland Street, London, W1W 5PF
• Company number: 17231669

For emergencies call 999.