BOB O JOB Damage Guarantee

Last updated: 17 August 2026 Version BOJDG-2026-08-01.

⏳ Not in force yet

The BOB O JOB Damage Guarantee is not in force yet. No booking has it. We are publishing the terms here in advance so you can read exactly what it will and will not do before it ever applies to you.

The Jobber's own responsibility for damage they cause applies to jobs accepted on or after 16 September 2026 (Jobber Terms §5.8). This Guarantee is secondary to that responsibility, so it can only ever apply to those jobs.

What protects you today: if a Jobber damages something, does poor or unfinished work, or does not turn up, open the job and choose Report a problem. We hold the payment while we review it, and a dispute can refund you in full. That is available on every booking, at no extra cost, and it is not going away when this launches.

We will say so on this page, and in the app, when it comes into force. Until then nothing below applies to a booking you make.

When it is in force, the Damage Guarantee will be included in every booking made through the Platform. You will not buy it separately and there will be no separate charge for it. Everything below describes the terms that would then apply.

1. What this Guarantee is

The BOB O JOB Damage Guarantee is an automatic contractual feature of an eligible booking made through the Platform. There is no separate charge for it.

It is secondary to the Jobber's responsibility under the service contract between you and the Jobber. BOB O JOB does not become the supplier of the underlying job by giving this Guarantee.

It is not a contract of insurance. We are not an insurer, no insurer is involved, and we do not arrange anything on your behalf with anyone else. What we promise is to meet an obligation your Jobber already owes you and has not met.

2. What the Jobber must put right

Your Jobber is primarily responsible for direct physical damage to your property that they cause while carrying out the booked job.

The Jobber must, where reasonably practicable, repair the damage, replace the damaged item with an equivalent item, or reimburse the reasonable cost of repair or replacement.

3. When BOB O JOB steps in

If the Jobber does not satisfy that obligation within 5 Business Days after the damage has been notified through the Platform, BOB O JOB will meet the outstanding obligation, subject to this Guarantee.

We may step in sooner if the Jobber accepts responsibility, refuses to address the damage, cannot reasonably be contacted, or we reasonably consider that further direct pursuit would be inappropriate.

Any payment or repair arranged by BOB O JOB is made in discharge of the Jobber's outstanding obligation to you, up to the limit below.

4. Limit

The most BOB O JOB will pay or spend under this Guarantee is £500 for each booking.

There is nothing for you to pay towards it. You contribute nothing, and no amount is taken off what we pay.

5. What is not covered

• theft, unexplained disappearance or loss;
• personal injury or death;
• damage that existed before the job began;
• fair wear and tear or gradual deterioration;
• the cost of correcting work merely because it is defective, incomplete or not as described, unless separate physical damage has also been caused;
• deliberate or dishonest acts;
• indirect or consequential loss, loss of use, loss of income, sentimental value or betterment; and
• damage not caused by the Jobber while performing the booked job.

None of this leaves you without a remedy. Poor or unfinished work, a no-show, and safety concerns all go through our dispute process, which can hold the payment and refund you in full. Open the job and choose Report a problem. Theft or injury should also be reported to us, and where appropriate to the police, and we will act on it.

6. How to report damage

1. Report the issue through the Platform as soon as reasonably practicable and normally within 14 days after the job.
2. Give us photographs of the damage and, where reasonably available, pre-job photographs, messages, receipts, repair estimates or other evidence that helps establish what happened and the reasonable cost of putting it right.
3. Keep the damaged item until we tell you it is no longer needed, where doing so is reasonably practicable.

We may ask the Jobber for their account and relevant evidence. We will not reject a genuine request solely because a procedural requirement was missed if that did not materially prejudice our ability to investigate.

7. Recovery from the Jobber

The Jobber remains primarily responsible. If BOB O JOB pays or incurs cost under this Guarantee, the Jobber must reimburse BOB O JOB to the extent set out in the Jobber Terms.

To the extent of our payment, we may exercise or require an assignment of the Customer's corresponding rights against the Jobber. We will not recover more than the amount we have paid or incurred, and the Customer cannot recover twice for the same loss.

BOB O JOB may decide, in its discretion and as an internal commercial matter, not to pursue recovery in a particular case. Nothing in this Guarantee gives the Jobber a contractual right to require us to waive recovery.

8. Other rights

This Guarantee is additional to the Customer's statutory rights and contractual rights against the Jobber. It does not exclude or limit rights that cannot lawfully be excluded.

If the same loss is met by someone else — the Jobber, or your own insurance, or the Jobber's own insurance — you must tell us, and any BOB O JOB payment will be reduced so that the same loss is never paid twice.

9. Changes

We may change or withdraw this Guarantee for future bookings. The version that applies to your booking is the one in force when you booked it, and it is recorded against that booking. Changing these terms never changes a booking you have already made.

10. Contact

Questions about this Guarantee: hello@bob-o-job.com.

BOB O JOB LTD, company no. 17231669, registered in England & Wales.