Bob O Job is committed to making our platform usable by everyone, including people who rely on assistive technologies. This statement explains where we stand, what we are still working on, and how to reach us if something gets in your way.
Our standard
We are working towards the Web Content Accessibility Guidelines (WCAG) 2.2 level AA as our target standard across the bob-o-job website and our customer and jobber mobile apps. WCAG 2.2 AA is the widely recognised benchmark for accessible digital services in the UK.
As a service provider, we also recognise our duty under the Equality Act 2010 (Part 3) to make reasonable adjustments so that disabled people are not put at a substantial disadvantage when using our service. If you need an adjustment, please tell us (see Contact us below) and we will do our best to help.
What already works
We have completed an accessibility pass on the shared building blocks used across the site, including:
- Keyboard access — you can operate the core interface with a keyboard alone. There is a "skip to main content" link, dialogs can be closed with the Escape key and return focus to where you were, and interactive controls are reachable and activate with Enter or Space.
- Visible focus — a clear, high-contrast focus outline shows where you are on the page.
- Screen-reader support — form fields have proper labels and error messages, status messages (such as success and error notifications) are announced, and buttons and controls have accessible names.
- Colour contrast — text and essential interface elements meet the AA contrast ratio on our core screens.
- Reduced motion — if your device is set to reduce motion, we switch off non-essential animations.
What we are still working on
We are honest that our work is not finished. A full page-by-page audit of every screen is planned and ongoing. Areas we are actively improving include:
- Contrast on a small number of secondary text elements.
- Screen-reader labelling on some feature-specific controls and icon-only buttons.
- A text equivalent for live map and tracking information, so it does not rely on the map alone.
- Heading structure on some marketing pages.
We will update this statement as we complete each pass.
How we test
We combine automated checks built into our development process with manual keyboard and screen-reader testing of shared components. Accessibility is treated as an ongoing standard, not a one-off project.
Contact us
If you come across an accessibility barrier, need information in a different format, or want to request a reasonable adjustment, please contact us:
- Email: support@bob-o-job.com
- For privacy or data questions: privacy@bob-o-job.com
Please tell us the page or screen you were using and what went wrong. We aim to respond within a reasonable time and will work with you to find an alternative way to complete what you needed to do.
Enforcement
If you contact us with a complaint about accessibility and are not happy with our response, you can contact the Equality Advisory and Support Service (EASS) (https://www.equalityadvisoryservice.com/), which advises on rights under the Equality Act 2010.