Getting paid

The number you see is the number you get

When a job is offered to you, the app shows your earnings — one figure, in pounds. That amount is yours to keep. There's nothing to subtract from it afterwards and no surprise deductions at the end.

On a team job, that figure is your equal share of the work, not the whole job.

Your bonus, if you've earned one, is then added on top of that number.

The bonus ladder

Complete jobs and keep your rating up, and you start earning a bonus on every job you do. It's added to your earnings automatically — you don't have to claim it.

You need both the jobs and the rating to move up. Tiers only ever go up — a wobble in your average won't demote you once you've arrived.

Everyone starts as a Standard Jobber. Ten decent jobs gets you to Bronze, and the ladder pays for itself from there.

Your tier screen (tap the tier tile on your Home screen) tells you exactly what's left: "6 more jobs to reach Silver", or "You've done enough jobs — lift your rating to 4.7 to reach Silver".

Tips are 100% yours

Customers can add a tip after a job. Every penny of it goes to you, and it's paid alongside your earnings. We don't touch tips.

If the customer tips shortly after the job, it arrives on the same receipt so it's not a separate line to chase.

When the money actually moves

Two separate things happen, and it's worth knowing which is which.

1. Release — about 30 minutes after you finish. When you mark a job complete, the customer is asked to confirm. If they confirm, your money is released immediately. If they don't say anything and haven't raised an issue, it releases automatically after about 30 minutes. If they've opened a dispute, release pauses until it's resolved.

2. Payout to your bank — on Stripe's standard schedule. Once released, the money goes to your connected bank account on Stripe's standard schedule, set during your payout setup. You can see and change that schedule in Account → Payouts → Manage payouts, which opens your own Stripe dashboard.

So: released quickly, in your bank on Stripe's timetable. If a payout looks late, check Account → Payouts first — each one has a status.

Payout statuses

• On its way / Queued — earned and lined up. Nothing to do.
• Retrying — a transfer didn't go through. We retry automatically. If it says your account needs finishing, finish your Stripe setup and it'll clear.
• Not paid — we couldn't pay it out and won't retry. Email jobbers@bob-o-job.com if you think that's wrong.

What you can see

History tab (the clock icon) shows earnings for the week, month and year; a Today / Paid / Pending split; an estimate of what's coming from jobs you've accepted but not finished; your last payouts; and your full job history.

Account → Payouts shows the detail of each individual payout, including any bonus, plus any referral bonuses you've earned.

Being paid when a job doesn't happen

• The customer cancels on you — depending on how far along you were, you may be compensated. Compensation is worked out on the full agreed price of the job; if the customer used a discount or credit, that's on us and never reduces what you're paid.
• The customer doesn't turn up — report it in the app and you're compensated for your time.
• You cancel — you're never charged a fee, but from the moment you set off you don't get paid for that job. Read this before you cancel anything.

Tax — you're self-employed

We don't deduct income tax or National Insurance from your earnings. That's yours to sort out, and it's the trade-off for choosing your own hours and jobs.

What that means in practice:

• Register with HMRC as self-employed if you haven't. It's free and takes a few minutes on gov.uk.
• Put money aside as you go. Most people find setting aside a slice of every payout is far less painful than a bill in January.
• Keep your receipts — equipment, materials, travel and insurance are usually deductible. Ask an accountant; we can't give you tax advice.

Your annual statement. The law requires us to report certain information about you and your earnings to HMRC each year. Once a year we'll email you a statement showing exactly what we've reported, which you can use when you file. Nothing in it should be a surprise.

If you're VAT-registered, keep that up to date in your profile — you're responsible for accounting for VAT yourself.

Insurance

You arrange your own. We don't provide or verify it for you.

Public liability insurance is strongly recommended for every Jobber — it's what stands between you and a very bad day if you damage something expensive. Depending on what you do, also consider tools and equipment cover, personal accident cover, and income protection.

Upload your certificate at Account → Verification. Approved documents show on your profile, and customers do look.

Next: What we expect