Work reaches you in two ways: live offers when you're online, and scheduled bookings in the hours you've set. Both land as a push notification.
The offer screen, and the 45 seconds
When a job comes in you'll see a notification. Tapping it opens the offer screen, which shows:
- Your earnings — one number, in pounds. That's what the job is worth to you.
- Where — a map pin showing roughly where it is. The exact address appears once you accept.
- What — the customer's description, their photos, the equipment they expect you to bring, and the date and time.
- Who — the customer's rating and how many jobs they've booked.
At the top there's a countdown: NEW JOB · 45s to respond. It turns red at ten seconds. First to accept gets the job, so if it looks right, take it.
Two buttons at the bottom: Skip and Accept job.
Skip is not a rejection
Tapping Skip on a normal offer does nothing on our side. It just closes the screen. The job stays in the pool and you may well be offered it again in a later wave. Skip freely — declining jobs never counts against you in any way. There's no minimum acceptance rate and no penalty for being picky.
The one exception: if a customer has requested you by name, the offer shows a badge saying so, and the button says Decline instead of Skip. That one is permanent — decline it and it won't come back to you. Those offers also stay open longer than 45 seconds, so you have time to think.
If accepting fails
Sometimes you'll tap Accept and get an error. It's almost always one of these:
- "That job was just taken" — someone was faster. It happens.
- "Reserved" — the job is being held for a specific Jobber right now.
- "Add your tax details" — you haven't finished the tax section. Nothing will work until you do.
Scheduled bookings
A scheduled job is one the customer has booked for a specific time — tomorrow morning, next Tuesday. You get these based on the weekly hours in Account → Availability, not on whether you're online right now.
Once you accept one, it sits in Jobs → Active until it's time. About two hours before the start you can set off from the job card; before that the button reads Set off early and still works if you want to go now.
Add it to your phone's calendar from the job screen if you want a reminder — we'll nudge you two hours before.
Recurring bookings
Some customers book you weekly or fortnightly. Those show as a series — you're accepting the whole arrangement, and the customer can propose changes you either accept or decline. Declining a change releases you from that visit without any drama.
Getting offered more work
The honest answers, in rough order of impact:
- Widen your radius. Your travel radius is the single biggest lever on how many offers you see. 10 km sees a lot more than 3 km.
- Set your weekly hours. Half the work on the platform is scheduled. If your availability is blank you're only seeing half the market.
- Tick more categories — but only ones you can genuinely do. A bad job costs you more than a missed one.
- Be online at the right times. Weekday mornings and weekend daytimes are busiest.
- Finish your profile. Customers request people by name, and they pick from profiles with photos, bios and approved documents.
- Turn up and be good. Repeat requests and high ratings are how the best-paid Jobbers fill their week — and your rating is what unlocks bonus tiers. See Getting paid.
Team jobs
Some jobs need more than one person. On a team job the earnings shown are your equal share, not the whole job. Everything else works the same, except cancelling only releases your own place — your teammates carry on and the customer keeps their booking.
Before you accept, check
- Can you actually get there in time?
- Do you have the equipment listed?
- Is the work inside what you offer?
Once you've accepted, cancelling has real consequences — and once you've set off, it costs you the whole job. Worth thirty seconds of thought. See If things go wrong.
Next: Doing a job